OLG

Ontario Lottery and Gaming Corporation

We engaged the services of Be A Better You in October 2009 to help us train the staff of a newly renovated and re-branded Bingo centre in Windsor.

The task we gave them was to create and deliver two x two hour “boot camp” training sessions, each for 50 staff.

The objective of the training was to help the staff understand:

  • the need for change
  • what a brand is
  • what their new brand is
  • how to ‘live’ the brand in their lives at the new Bingo centre

Sharon and Nuala created an informative, inspiring and interactive training session that really engaged all the staff. The programme was well received and the staff was truly enthusiastic about their new environment after the session. They also understood what their brand was all about, and how they could deliver the new experience to their customers.

All in all, we were very pleased with Be A Better You. They were professional, creative, on brief and within budget!

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Tricia Eastman-Wyles
Associate Brand Manager
Bingo Gaming Operations
Ontario Lottery & Gaming Corporation